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Faulty & Damaged Goods

Faulty Goods

Faulty goods refer to manufacturing issues.  Items that are damaged because of normal wear and tear are not considered to be faulty. To claim under your warranty, we will request a clear image of the fault along with a description of how the garment

What should I do if I receive a faulty or damaged item?

We're very sorry  for any inconvenience and disappointment this may cause. Please contact our Customer Services concierge using the form here and provide the following:. 1. Your order number i.e. #XXXXXX. 2. The email address used for the purchase. 3

What should I do if an item was damaged in delivery?

We're very sorry  for any inconvenience and disappointment this may cause. Please contact our Customer Services concierge using the form here and provide the following:. 1. Your order number i.e. #XXXXXX. 2. The email address used for the purchase. 3