Our carrier aims to deliver your parcel within 2-5 working days after they receive the parcel.

Our carrier aims to deliver your parcel within 2-5 working days&#xA0;after they receive the parcel.

How long should delivery take?

The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package....

The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package.&#xA0;If you are unable to locate your parcel please contact our Concierge team using this form <a href="https://castore.com/pages/contact">here</a>&#xA0;

My order states delivered but I have not received it.

Possible Service Disruptions in Conflict ZonesDue to ongoing global events and regional disruptions, some deliveries may experience delays in certain areas. We continue to work closely with our shipping partners to minimise disruption and...

<div style="background-color:#F4F6FA; border-left:4px solid #091F40; padding:16px; margin-bottom:24px;">Possible Service Disruptions in Conflict Zones Due to ongoing global events and regional disruptions, some deliveries may experience delays in certain areas. We continue to work closely with our shipping partners to minimise disruption and appreciate your patience where circumstances are outside of our control.</div>Shipping &amp; Delivery InformationWhen your order is shipped, you will receive a confirmation email with tracking details.<hr><h2 id> </h2><h2 id="uk-delivery">UK Delivery</h2>We use EVRi for UK deliveries*.<table width="100%"><tbody><tr><td>Evri - Standard Delivery (2&#x2013;4 Working Days)</td><td>&#xA3;3.95</td></tr><tr><td> </td><td>FREE ON ORDERS OVER &#xA3;60 </td></tr><tr><td>Next Day Delivery (Order before 8pm Mon&#x2013;Fri)</td><td>&#xA3;5.95</td></tr><tr><td> </td><td>FREE ON ORDERS OVER &#xA3;150 </td></tr><tr><td colspan="2"> </td></tr><tr><td>Evri Pick-Up Points (Standard)</td><td>&#xA3;4.50</td></tr><tr><td> </td><td>FREE ON ORDERS OVER &#xA3;60</td></tr><tr><td>Evri Pick-Up Points (Next Day, Order before 8pm Mon&#x2013;Fri)</td><td>&#xA3;5.95</td></tr><tr><td> </td><td>FREE ON ORDERS OVER &#xA3;150 </td></tr></tbody></table>*Prices and delivery times may change without notice.We cannot accept liability for a lost or missing order that has been signed for at the delivery address (for example, an office or shared residential building).Personalised Orders: Please allow up to 7&#x2013;10 working days.<hr><h3 id="evri-parcelshop--locker-collections">Evri ParcelShop &amp; Locker Collections</h3><details><summary>How do I collect my ParcelShop order?</summary> </details><details><summary>How do I collect from an Evri Locker?</summary> </details><details><summary>How long do I have to collect my parcel?</summary>ParcelShop: 10 days to collect. Reminders are sent on days 3 and 6, with a final reminder 24 hours before return.Locker: 3 days to collect. A reminder is sent 24 hours before return.If not collected within this timeframe, your parcel will be returned to us.Important: If a parcel is returned to us because it was not collected within the stated timeframe, any shipping charges paid at the time of order are non-refundable.</details><details><summary>Can someone else collect on my behalf?</summary>Yes.ParcelShop: They must bring valid ID and confirm they are collecting on your behalf.Locker: You can send them a screenshot of your QR code.</details><details><summary>What ID is required?</summary>To ensure parcels are released securely, valid ID is required. Acceptable forms include:<ul><li>Debit or credit card</li><li>Passport</li><li>UK driving licence</li><li>Photo ID</li><li>Birth certificate</li><li>Foreign ID</li><li>Utility bill</li></ul></details><details><summary>How do I track my parcel?</summary>You can track your parcel:<ul><li>Via the Evri app</li><li>Through your Evri confirmation email</li><li>At <a href="https://www.evri.com/track-a-parcel" target="_blank" style=" text-decoration: none !important;">evri.com/track-a-parcel</a></li></ul></details><hr><h2 id="-1"> </h2><h2 id="international-delivery">International Delivery</h2>We use DHL Express for international shipments.Estimated delivery: 7&#x2013;10 working days*<ul><li>A signature may be required upon delivery.</li><li>Please ensure the correct delivery country is selected at checkout to avoid customs delays or additional charges.</li></ul>*Prices and delivery times may change without notice.<hr><h2 id="-2"> </h2><h2 id="remote-postcode-exceptions">Remote Postcode Exceptions</h2>Delivery may be unavailable or delivery times may be extended for the following postcode areas of the UK:AB, BT, DD9&#x2013;11, DG5&#x2013;9, FK17&#x2013;21, GY, HS, IM, IV, JE, KA27&#x2013;30, KW, KY10, KY14&#x2013;16, PA20&#x2013;38, PA41&#x2013;49, PA60&#x2013;78, PA80, PH5&#x2013;9, PH11&#x2013;13, PH15&#x2013;26, PH30&#x2013;50, PO30&#x2013;41, TD5, TD15, TR21&#x2013;25, ZE<h2 id="-3"> </h2><h2 id="need-help">Need Help?</h2>If you have any questions regarding shipping or delivery, please contact our Customer Experience team via our <a href="https://castore.com/pages/contact">contact page</a>.

Shipping and Delivery Information

All UK orders will be delivered with Evri. All orders outside of the UK will be delivered with DHL.

All UK orders will be delivered with Evri. All orders outside of the UK will be delivered with DHL.

Shipping & Delivery Information

How long should delivery take?

My order states delivered but I have not received it.

Shipping and Delivery Information

What carriers do you use?