What should I do if I receive a faulty or damaged item?Updated a month ago
We're very sorry for any inconvenience and disappointment this may cause.
Please contact our Customer Services concierge using the form here and provide the following:
1. Your order number i.e. #XXXXXX
2. The email address used for the purchase
3. Images of the fault / damage: i) close image up of the fault / damage, ii) zoomed out image to show location of the fault / damage on the garment
4. Short description of the fault / damage
Our Customer Services team will reach out to you by the end of the business day following receipt of your message