Once an order is placed we're unable to make changes, but you can track your parcel and return items after delivery.

Our priority is to generate your label and start picking the order as soon as possible which means we are unable to make changes once an order has been placed.
Once an order has been placed, unfortunately we are unable to cancel or amend the order or to amend the delivery address. It is our priority to dispatch these orders as soon as possible.
You will receive email confirmation once your parcel has been dispatched. In some circumstances it may be possible to contact the courier directly to provide additional information, via the tracking link provided.
Once your order has been delivered, you are free to return any items for a refund at your own convenience via our <a href="https://returns.reveni.io/castore">Returns Portal</a>

Can I amend my order after I place it?

You'll receive an email confirmation as soon as your payment is approved.

You will receive email confirmation of your order as soon as your payment has been approved.

How will I know my order has been received by you?

As soon as your order ships, you'll receive a shipping confirmation email with your tracking information.

As soon as your order ships, you&apos;ll receive a shipping confirmation email with your tracking information

How will I know my order has been shipped?

We're very sorry for any inconvenience and disappointment this may cause. Please contact our Customer Services concierge with the details.

We&apos;re very sorry for any inconvenience and disappointment this may cause.Please contact our Customer Services concierge <a href="https://castore.com/pages/contact">here</a> and confirm the missing item(s), colour and size. If possible please also provide a copy of the dispatch note you received with your parcel.

Items received are different from what I ordered, what should I do?

I'm missing an item from my order, what should I do?

You can track your order with the link and tracking number provided on your confirmation email.

You can track your order with the link and tracking number provided on your confirmation email. If your order has been in transit for over 7 business days, please contact our concierge team <a href="https://castore.com/pages/contact">here</a>

Where is my order?

Castore Sportswear

Orders

My order states delivered but I have not received it.

Shipping and Delivery Information

Shipping & Delivery Information