The package may have been signed for by a neighbor. Check around the entrances of your residence, or contact our Concierge team if you can't find it.

<p>The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package.</p><p>If you are unable to locate your parcel please contact our Concierge team using this form <a href="https://castore.com/pages/contact">here</a></p>

My order states delivered but I have not received it.

We ship to over 200 countries, from our UK and European (Netherlands) warehouses. See delivery times and costs by region below.

<p>We ship to over 200 countries. UK and international orders ship from our UK warehouse, and EU orders ship from our European warehouse in the Netherlands. Delivery options and costs are confirmed at checkout in your local currency.</p><table><thead><tr><th>Region</th><th>Free delivery</th><th>Fastest option</th></tr></thead><tbody><tr><td><a href="#uk">United Kingdom</a></td><td>Orders over &#xA3;60</td><td>Next working day</td></tr><tr><td><a href="#eu">Europe</a></td><td>Orders over &#x20AC;90</td><td>3&#x2013;5 working days</td></tr><tr><td><a href="#us">United States</a></td><td>Orders over $200</td><td>5&#x2013;7 working days</td></tr><tr><td><a href="#anz">Australia &amp; New Zealand</a></td><td>Orders over A$200</td><td>5&#x2013;7 working days</td></tr><tr><td><a href="#row">Rest of World</a></td><td>Reduced rate over &#xA3;75</td><td>5&#x2013;7 working days</td></tr></tbody></table><h2 id="uk">UK Delivery</h2><p>UK orders are delivered by Evri from our UK warehouse.</p><h3 id="mainland-uk">Mainland UK</h3><table><thead><tr><th>Service</th><th>Delivery time</th><th>Cost</th><th>Free on orders over</th></tr></thead><tbody><tr><td>Standard Delivery</td><td>2&#x2013;4 working days</td><td>&#xA3;3.95</td><td>&#xA3;60</td></tr><tr><td>Next Day Delivery</td><td>Next working day*</td><td>&#xA3;5.50</td><td>&#xA3;150</td></tr><tr><td>Pick-Up Point &#x2013; Standard</td><td>2&#x2013;4 working days</td><td>&#xA3;3.95</td><td>&#xA3;60</td></tr><tr><td>Pick-Up Point &#x2013; Next Day</td><td>Next working day*</td><td>&#xA3;5.50</td><td>&#xA3;150</td></tr></tbody></table><p>*Order before 8pm, Monday to Friday. Orders placed after 8pm on Friday or at the weekend are dispatched the next working day.</p><h3 id="northern-ireland">Northern Ireland</h3><table><thead><tr><th>Service</th><th>Delivery time</th><th>Cost</th><th>Free on orders over</th></tr></thead><tbody><tr><td>Standard Delivery</td><td>2&#x2013;4 working days</td><td>&#xA3;3.95</td><td>&#xA3;60</td></tr></tbody></table><p>Next Day and Pick-Up Point services are not currently available in Northern Ireland.</p><h3 id="remote-postcodes">Remote postcodes</h3><p>Next Day Delivery may take longer to parts of the Scottish Highlands, Scottish islands and other remote areas, including postcodes beginning AB, DD9&#x2013;11, HS, IV, KW and ZE, as well as the Isle of Man (IM) and Channel Islands (GY, JE).</p><h3 id="collecting-from-a-pick-up-point">Collecting from a Pick-Up Point</h3><table><thead><tr><th>Pick-Up type</th><th>Time to collect</th><th>Reminders</th></tr></thead><tbody><tr><td>ParcelShop</td><td>10 days</td><td>Day 3, day 6 and 24 hours before return</td></tr><tr><td>Locker</td><td>3 days</td><td>24 hours before return</td></tr></tbody></table><p>Please bring your QR code and a valid form of ID (bank card, passport, driving licence or other photo ID, or a utility bill). Someone else can collect on your behalf with a screenshot of your QR code or your ID. Parcels not collected in time are returned to us and the shipping charge is non-refundable.</p><h2 id="eu">Europe Delivery</h2><p>European orders ship from our warehouse in the Netherlands.</p><table><thead><tr><th>Country</th><th>Service</th><th>Delivery time</th><th>Cost</th><th>Free on orders over</th></tr></thead><tbody><tr><td>Netherlands</td><td>DHL Standard</td><td>3&#x2013;5 working days</td><td>&#x20AC;6.00</td><td>&#x20AC;90</td></tr><tr><td>France, Germany, Italy, Spain</td><td>FedEx Standard European</td><td>3&#x2013;5 working days</td><td>&#x20AC;6.00</td><td>&#x20AC;90</td></tr><tr><td>Switzerland</td><td>FedEx Standard European</td><td>3&#x2013;5 working days</td><td>&#x20AC;6.00</td><td>&#x20AC;90</td></tr></tbody></table><p>Orders to EU countries ship from within the EU, so there are no customs charges on delivery. Switzerland is outside the EU, so orders may be subject to local import duties and taxes. Other European countries not listed above are served by our <strong>Rest of World</strong> service.</p><h2 id="us">US Delivery</h2><table><thead><tr><th>Service</th><th>Delivery time</th><th>Cost</th><th>Free on orders over</th></tr></thead><tbody><tr><td>DHL Express</td><td>5&#x2013;7 working days</td><td>$20.00</td><td>$200</td></tr></tbody></table><p>We deliver to all mainland US states. Some US territories are not currently served, these include Armed Forces addresses.</p><h2 id="anz">Australia &amp; New Zealand Delivery</h2><table><thead><tr><th>Service</th><th>Delivery time</th><th>Cost</th><th>Free on orders over</th></tr></thead><tbody><tr><td>DHL Express</td><td>5&#x2013;7 working days</td><td>A$30.00</td><td>A$200</td></tr></tbody></table><p>New Zealand customers see the equivalent price in NZD at checkout.</p><h2 id="row">Rest of World Delivery</h2><table><thead><tr><th>Service</th><th>Order value</th><th>Delivery time</th><th>Cost</th></tr></thead><tbody><tr><td>DHL Express</td><td>Under &#xA3;75</td><td>5&#x2013;7 working days</td><td>&#xA3;30.00</td></tr><tr><td>DHL Express</td><td>&#xA3;75 and over</td><td>5&#x2013;7 working days</td><td>&#xA3;5.50</td></tr></tbody></table><p>Prices are shown in your local currency at checkout. International orders may be subject to import duties and taxes charged by your local customs authority, and DHL may require a signature on delivery. Please check your delivery country is correct at checkout to avoid customs delays.</p><h2 id="good-to-know">Good to Know</h2><h3 id="personalised-orders">Personalised orders</h3><p>Please allow up to 7&#x2013;10 working days for personalised items to be made before they are dispatched.</p><h3 id="tracking-your-order">Tracking your order</h3><p>Once your order has been dispatched you will receive a shipping confirmation email with a tracking link. Or you can track your order in the <a href="https://account.castore.com/"><strong>My Account</strong></a> section of the site.</p><h3 id="delivery-times">Delivery times</h3><p>Delivery times are estimates in working days (Monday to Friday, excluding public holidays) from dispatch. Deliveries may take longer during sale and peak periods.</p><h3 id="multiple-parcels">Multiple parcels</h3><p>Occasionally your order may arrive in more than one parcel. You will receive tracking details for each.</p><h2 id="questions">Questions?</h2><p>If you can&apos;t find what you&apos;re looking for, our Customer Service team is happy to help. <a href="https://castore.com/pages/contact"><strong>Contact us</strong></a>.</p>

Shipping & Delivery Information

My order states delivered but I have not received it.

Shipping and Delivery Information