What counts as a faulty item and how the warranty claim and refund process works.

Faulty goods refer to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty.To claim under your warranty, we will request a clear image of the fault along with a description of how the garment has been washed and dried. This will then result in the return of the garment.Refunds will be credited to the purchaser&apos;s original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.Once the return is received into our warehouse, we will begin to process the refund as soon as possible and within 7 business days. Please allow up to a further 7 business days for the refund amount to appear in your account.If you have not received your refund within this time, please contact our Customer Services concierge <a href="https://castore.com/pages/contact">here</a> and provide the courier name and tracking number for your returned parcel.

Faulty Goods

What to send our Customer Services team if your item arrives faulty or damaged.

We&apos;re very sorry for any inconvenience and disappointment this may cause.Please contact our Customer Services concierge <a href="https://castore.com/pages/contact">here</a> and provide the following:<ul><li>Your order number i.e. #XXXXXX</li><li>The email address used for the purchase</li><li>Images of the fault / damage: i) close-up image of the fault / damage, ii) zoomed-out image to show location of the fault / damage on the garment</li><li>Short description of the fault / damage</li></ul>Our Customer Services team will reach out to you by the end of the business day following receipt of your message

What should I do if I receive a faulty or damaged item?

Castore Sportswear

Faulty & Damaged Goods

Can I amend my order after I place it?

How will I know my order has been received by you?

How will I know my order has been shipped?

Items received are different from what I ordered, what should I do?

I'm missing an item from my order, what should I do?

Where is my order?

Orders

My order states delivered but I have not received it.

Shipping and Delivery Information

Shipping & Delivery Information

How do I return my order?

Can I return a personalised item?

How long do I have to return an item after I receive my parcel?

How do I check the status of my return and refund?

How long will it take to receive my refund?

What is your exchange policy?

Returns & Refund information

Returns & Exchanges

I forgot to apply my discount code

My discount code is not working, what should I do?

Do you have any available discounts for key workers?

Do you offer student discounts at Castore?

Discount codes & Giftcard Policy

Discounts

How do I care for my clothing?

How do I know what size I will need?

Where can I submit feedback about my Castore products?

Product Information