Follow the link to our Returns Portal and the instructions to return an item and obtain a refund.

<p>We are very sorry you wish to return your item(s). To return an item and obtain a refund, please follow this link to our <a href="https://returns.reveni.io/castore">Returns Portal</a> and follow the instructions. Full details of our Returns and Refund Policy can be found <a href="https://customer-service.castore.com/en-US/returns-&amp;-refund-information-140064">here</a></p>

How do I return my order?

Personalised items are not eligible for return and will be refused.

<p>We are very sorry that unfortunately personalised items are not eligible for return and will be refused. These items will be posted back to you if returned.</p>

Can I return a personalised item?

Returned items must be unused, with tags attached, and sent back within 28 days of receipt.

<p>Returned items must be unused and with all relevant tags still attached and must be sent back within 28 days of receipt.</p><p>To return an item and obtain a refund, please follow this link to our <a href="https://returns.reveni.io/castore">Returns Portal</a> and follow the instructions.</p><p>Full details of our Returns and Refund Policy can be found <a href="https://customer-service.castore.com/en-US/returns-&amp;-refund-information-140064">here</a></p>

How long do I have to return an item after I receive my parcel?

Login to your customer return dashboard to view the status of your return and refund.

<p>To view the status of your return and refund, please login into your unique customer return dashboard <a href="https://customers.reveni.io/castore">here</a></p><p>Please enter the precise order number stated in your order confirmation, and the email address you used when placing your order.</p><p>Please allow up to 7 days from our receipt of your return for the funds to reach your account. If you have not received your refund after this time, please contact our customer service team <a href="https://castore.com/pages/contact">here</a></p>

How do I check the status of my return and refund?

We begin processing your refund within 7 business days of receiving your return, plus up to 7 more for it to appear.

<p>Once your return is received by us, we will begin to process your refund within 7 business days.</p><p>Please then allow up to a further 7 business days for the refund amount to appear in your account.</p><p>If you have not received your refund within this time, please contact our Customer Services concierge <a href="https://castore.com/pages/contact">here</a> and provide the courier name and tracking number for your returned parcel.</p>

How long will it take to receive my refund?

We are currently unable to offer exchanges, but you can return items for a refund if unworn with tags attached.

<p>We are sorry that we are currently unable to offer exchanges however you can return your items for a refund if unworn and tags are still attached.</p><p>To return an item and obtain a refund, please follow this link to our <a href="https://returns.reveni.io/castore">Returns Portal</a> and follow the instructions.</p><p>Full details of our Returns and Refund Policy can be found <a href="https://customer-service.castore.com/en-US/returns-&amp;-refund-information-140064">here</a></p>

What is your exchange policy?

Everything you need to know about returning your order and how refunds work at Castore.

<p>We offer free returns on all orders. You have 28 days from the date you receive your order to return it.</p><div class="callout-box" style="background-color:#f7f7f7; border:1px solid #e0e0e0; border-left:4px solid #000000; border-radius:8px; padding:20px 24px; margin:20px 0;"><h2 id="ordered-from-one-of-our-regional-stores-before-21-september-2026">Ordered from one of our regional stores before 21 September 2026?</h2><p>If you placed your order on one of the stores below before 21 September 2026, 23:59 UK time, please use the matching returns portal. You can tell which store you ordered from by the start of your order number, for example <strong>CASAU1234</strong>.</p><table style="width:100%;"><thead><tr><th>Store</th><th>Order number starts with</th><th>Returns portal</th></tr></thead><tbody><tr><td>au.castore.com</td><td><strong>CASAU</strong></td><td><a href="https://returns.reveni.io/castore-australia" target="_blank" rel="noopener" style="text-decoration:none; color:#000000; font-weight:bold;">Australia returns portal</a></td></tr><tr><td>es.castore.com</td><td><strong>ESCAS</strong></td><td><a href="https://returns.reveni.io/castore-spain" target="_blank" rel="noopener" style="text-decoration:none; color:#000000; font-weight:bold;">Spain returns portal</a></td></tr><tr><td>de.castore.com</td><td><strong>CASDE</strong></td><td><a href="https://returns.reveni.io/castore-germany" target="_blank" rel="noopener" style="text-decoration:none; color:#000000; font-weight:bold;">Germany returns portal</a></td></tr><tr><td>nl.castore.com</td><td><strong>CASDU</strong></td><td><a href="https://returns.reveni.io/castore-netherlands" target="_blank" rel="noopener" style="text-decoration:none; color:#000000; font-weight:bold;">Netherlands returns portal</a></td></tr></tbody></table><p>Returns for these orders are subject to a &#x20AC;5.50 return fee, which is deducted from your refund.</p></div><h2 id="how-to-return">How to Return</h2><p><a href="https://returns.reveni.io/castore" title="Returns Portal" target="_blank" rel="noopener" class="custom-button" style="display:inline-block; background-color:#000000; color:#ffffff; padding:12px 28px; border:2px solid #000000; border-radius:9999px; text-decoration:none; font-weight:bold;">Returns Portal</a></p><ol><li>Go to our Returns Portal using the button above.</li><li>Enter your order number and the email address you used to place the order.</li><li>Select the items you&apos;d like to return and follow the steps to create your returns label.</li><li>Pack your items securely in the original Castore packaging and drop your parcel off.</li></ol><h3 id="return-conditions">Return conditions</h3><table><tbody><tr><td><strong>Returns window</strong></td><td>28 days from receiving your order</td></tr><tr><td><strong>Cost</strong></td><td>Free</td></tr><tr><td><strong>Condition</strong></td><td>Unused, with all tags attached</td></tr><tr><td><strong>Packaging</strong></td><td>Original Castore packaging</td></tr><tr><td><strong>Proof of return</strong></td><td>Keep your dispatch note and proof of postage</td></tr></tbody></table><p>Please take reasonable care of your items. You are responsible for them until your return is received at our warehouse, and we cannot accept responsibility for parcels lost in transit.</p><h2 id="refunds">Refunds</h2><table><tbody><tr><td><strong>Refunded to</strong></td><td>Your original payment method</td></tr><tr><td><strong>Currency</strong></td><td>The currency you paid in</td></tr><tr><td><strong>Timing</strong></td><td>Please allow up to 30 days for your refund to appear</td></tr><tr><td><strong>Shipping charges</strong></td><td>Non-refundable</td></tr></tbody></table><p>Where your bank converts currency, the amount you receive may differ slightly from the original purchase due to exchange rate changes.</p><h2 id="faulty-items">Faulty Items</h2><p>If your item has a manufacturing fault, please <a href="https://castore.com/pages/contact"><strong>contact us</strong></a> with photos of the fault and details of how the item has been washed and dried. We&apos;ll review your claim and get back to you. Damage caused by normal wear and tear is not covered.</p><h2 id="good-to-know">Good to Know</h2><h3 id="discount-codes">Discount codes</h3><p>Only one discount code can be used per order.</p><h2 id="questions">Questions?</h2><p>If you can&apos;t find what you&apos;re looking for, our Customer Service team is happy to help. <a href="https://castore.com/pages/contact"><strong>Contact us</strong></a>.</p><style>
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Returns & Exchanges